Explore the fundamental concepts of Service Management and how they relate to the operations and activities of the service desk.

Struggling to piece together topics like service domains, catalog, and portfolio? This course explains the 5 stages of service management through the lens of how a fast-food restaurant operates.

You'll explore some topics including Continual Service Improvement (CSI), self-service, and activities in Hornbill, that are relevant to everyone getting started with Hornbill, regardless of whether you're from IT, HR, or any other realm.