Hornbill Academy

course
Hornbill toolbox: Tips & tricks
Hornbill toolbox: Tips & tricks
Hornbill toolbox: Tips & tricks

About the Course

Unlike our other courses, this is a collection of video tutorials designed to help you navigate the Hornbill platform with ease. Whether you're a beginner looking to learn some useful tips or a seasoned user seeking to discover some shortcuts, this course has something for everyone. You might see these videos surface in our blog or social channels, but we're collating them here in the Academy too.


Delve into a myriad of topics ranging from basic functionalities to advanced tips and best practices. Learn at your own pace, pause, rewind, and replay as needed. With these bite-sized tutorials, you'll uncover hidden gems, shortcuts, and time-saving techniques that will enhance your productivity and efficiency on the Hornbill platform.


No structured curriculum here (and no badge or points, sorry!), just straightforward guidance to enhance your productivity and efficiency. 

Course Topics

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Course Progress
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Course Outline
  1. Hornbill platform
    1. Searching for requests
    2. Setting email routing in Hornbill
    3. Creating email routing templates
  2. Service Manager
    1. Automating SLA selection
    2. Integrating Hornbill Service Manager with workspaces
    3. Form customization: Adding images
    4. Form customization: Adding variables
    5. Request list Views
course
Hornbill toolbox: Tips & tricks
Hornbill toolbox: Tips & tricks
Course Progress
Not started
Enroll

About the Course

Unlike our other courses, this is a collection of video tutorials designed to help you navigate the Hornbill platform with ease. Whether you're a beginner looking to learn some useful tips or a seasoned user seeking to discover some shortcuts, this course has something for everyone. You might see these videos surface in our blog or social channels, but we're collating them here in the Academy too.


Delve into a myriad of topics ranging from basic functionalities to advanced tips and best practices. Learn at your own pace, pause, rewind, and replay as needed. With these bite-sized tutorials, you'll uncover hidden gems, shortcuts, and time-saving techniques that will enhance your productivity and efficiency on the Hornbill platform.


No structured curriculum here (and no badge or points, sorry!), just straightforward guidance to enhance your productivity and efficiency. 

Course Outline
  1. Hornbill platform
    1. Searching for requests
    2. Setting email routing in Hornbill
    3. Creating email routing templates
  2. Service Manager
    1. Automating SLA selection
    2. Integrating Hornbill Service Manager with workspaces
    3. Form customization: Adding images
    4. Form customization: Adding variables
    5. Request list Views

Course Topics

Find relevant courses based on these topics
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