Hornbill Academy

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Getting started with Hornbill AI (HAi)
Getting started with Hornbill AI (HAi)
Getting started with Hornbill AI (HAi)

About the Course

750 points
~30 mins

In this course you'll learn how Hornbill AI, or HAi, has been developed to assist service desk agents to maximise efficiency in their day-to-day activities. 

You'll be given an overview of AI and introduced to key features that have been included in the HAi arsenal.

Course Topics

Find relevant courses based on these topics
AI
Service Manager
Course Progress
Not started
Enroll
Course Outline
  1. Introduction & Overview
    1. Introduction
    2. Hornbill and AI
    3. What is AI?
  2. Agent Efficiency tools
    1. Text Assist
    2. Request Summarizer
    3. Suggest Resolution
    4. Knowledge Generator
    5. Measuring the value of HAi
  3. Quiz and course completion
    1. Next Steps
    2. Quiz
    3. Course completion checklist
    4. Rate this course
course
Getting started with Hornbill AI (HAi)
Getting started with Hornbill AI (HAi)
Course Progress
Not started
Enroll

About the Course

750 points
~30 mins

In this course you'll learn how Hornbill AI, or HAi, has been developed to assist service desk agents to maximise efficiency in their day-to-day activities. 

You'll be given an overview of AI and introduced to key features that have been included in the HAi arsenal.

Course Outline
  1. Introduction & Overview
    1. Introduction
    2. Hornbill and AI
    3. What is AI?
  2. Agent Efficiency tools
    1. Text Assist
    2. Request Summarizer
    3. Suggest Resolution
    4. Knowledge Generator
    5. Measuring the value of HAi
  3. Quiz and course completion
    1. Next Steps
    2. Quiz
    3. Course completion checklist
    4. Rate this course

Course Topics

Find relevant courses based on these topics
AI
Service Manager