About the Course
~30 mins
In this course you'll learn how Hornbill AI, or HAi, has been developed to assist service desk agents to maximise efficiency in their day-to-day activities.
You'll be given an overview of AI and introduced to key features that have been included in the HAi arsenal.
Course Progress
Course Outline
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Introduction & Overview
-
Introduction
-
Hornbill and AI
-
What is AI?
-
-
Agent Efficiency tools
-
Text Assist
-
Request Summarizer
-
Suggest Resolution
-
Knowledge Generator
-
Measuring the value of HAi
-
-
Quiz and course completion
-
Next Steps
-
Quiz
-
Course completion checklist
-
About the Course
~30 mins
In this course you'll learn how Hornbill AI, or HAi, has been developed to assist service desk agents to maximise efficiency in their day-to-day activities.
You'll be given an overview of AI and introduced to key features that have been included in the HAi arsenal.
Course Outline
-
Introduction & Overview
-
Introduction
-
Hornbill and AI
-
What is AI?
-
-
Agent Efficiency tools
-
Text Assist
-
Request Summarizer
-
Suggest Resolution
-
Knowledge Generator
-
Measuring the value of HAi
-
-
Quiz and course completion
-
Next Steps
-
Quiz
-
Course completion checklist
-